Privacy Policy

Discover how we protect your personal information and respect your privacy. Explore our privacy policy to learn about data handling and security practices

Privacy Policy

At ePocket, we prioritize transparency in how we handle your personal information. In addition to the information outlined in our Privacy Policy, we would like to provide further details regarding the usage of images collected during the sign-up and registration process for the ePocket app.


**Image Usage:**

During the sign-up or registration process, we collect images to verify and authenticate users. These images may include your passport and ID copy. This verification process is essential for enhancing the security of our platform and ensuring that the person registering is the rightful account owner.


**Biometric and Facial Recognition:**

To further bolster the security of our app, ePocket utilizes biometric and facial recognition technologies. These advanced features are employed to unlock the app securely, adding an extra layer of protection to your personal and financial information.


We want to emphasize that the use of biometric and facial recognition is solely for the purpose of enhancing security and ensuring that your account remains accessible only to you. Your privacy and the protection of your personal information are paramount to us, and these technologies are implemented with the utmost care and security measures.


By using the ePocket app, you acknowledge and consent to the usage of images for user verification and the application of biometric and facial recognition technologies for unlocking the app. Should you have any questions or concerns about these practices, please feel free to reach out to our support team _**support@epocket.co.za**_


Thank you for your trust in ePocket as we continue to innovate and prioritize the security of your financial transactions.


> At ePocket, we are committed to providing a seamless and user-friendly experience while prioritizing the privacy and security of your information. In addition to the details mentioned in our Privacy Policy, we would like to inform you about the app's access to your contact list for enhanced convenience in the send and request money features.


**Access to Contact List:**

ePocket accesses your contact list with your consent. This access is employed to simplify the process of selecting friends and family when using the send and request money features. By utilizing your contact list, you can easily pick recipients without the need to manually input each phone number, making transactions more efficient and user-friendly.


We want to assure you that the access to your contact list is solely for the purpose of improving the functionality of our app and facilitating hassle-free transactions. The information obtained from your contact list is treated with the same level of security and confidentiality as outlined in our overall Privacy Policy.


By continuing to use the ePocket app, you implicitly grant consent to the app's access to your contact list for the specified purpose. If you have any reservations or inquiries about this feature, please do not hesitate to reach out to our dedicated support team.


**Use of Information:**

We use your personal information to provide our services, to communicate with you, to improve our services, and to comply with legal requirements. We may also use your information to send you promotional messages and offers.


**Sharing of Information:**

We share your personal information with our service providers and partners to provide our services, to comply with legal requirements, and to prevent fraud and other illegal activities. We do not sell or rent your personal information to third parties for marketing purposes.


**Security:**

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard encryption and authentication tools to protect your information.


**Data Retention:**

We retain your personal information for as long as necessary to provide our services and to comply with legal requirements.


**Account Deletion Data Protection**


At ePocket Pty Ltd, we are committed to safeguarding your privacy and ensuring the protection of your personal data in accordance with applicable data protection laws. If you wish to delete your account and associated data from our systems, please send a deletion request to us at [info@epocket.co.za](mailto:info@epocket.co.za) or contact us directly at +27620688448.


Upon receiving your request, we will initiate the account deletion process and take necessary steps to securely erase your personal information from our databases within a reasonable timeframe. Please note that certain information may be retained for legal, regulatory, or legitimate business purposes as permitted by law.


By requesting account deletion, you understand that:


1. Your account information, including personal data, will be permanently removed from our active databases.

2. We may retain some data in an anonymized or aggregated form that does not personally identify you.

3. Backup copies of your information may exist for a limited period in our backup systems but will not be accessible for normal business operations.


We strive to uphold the highest standards of data protection and privacy. Should you have any inquiries or concerns regarding the deletion of your account or the handling of your personal information, please don't hesitate to contact us using the provided contact details.


This account deletion process is subject to our Privacy Policy and applicable laws and regulations governing data protection.


Thank you for entrusting ePocket Pty Ltd with your information. We value your privacy and are committed to protecting your data.


**Cookies:**

We use cookies to improve our website and services. A cookie is a small text file that is placed on your computer or device when you visit our website. We use cookies to remember your preferences, to personalize your experience, and to track usage of our website.


**Access and Correction:**

You have the right to access and correct your personal information. You may also request that we delete your personal information, subject to legal requirements.


**Marketing Communications:**

You may opt-out of receiving promotional messages and offers from ePocket at any time. You may also update your communication preferences through your account settings.


**Children's Privacy:**

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under the age of 18.


**Changes to Policy:**

We may modify this Policy at any time, without notice. We will post the updated Policy on our website and notify you of any material changes.


**Contact Us:**

If you have any questions or concerns about this Policy or our practices, please contact us at hello@epocket.co.za | WhatsApp 062 068 8448

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